Privacy Policy

Last Updated: 11 August 2025

At Relooka, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website (www.relooka.store).

1. Information We Collect

We may collect the following information:

• Account details: name, email address, phone number, shipping address.
• Vendor details: ID verification documents, business information.
• Transaction details: payment information, order history.
• Technical information: IP address, browser type, device details.

2. How We Use Your Information

We use your information to:

• Create and manage your Relooka account.
• Process orders and payments securely.
• Verify vendor identities and prevent fraud.
• Improve our platform and customer experience.
• Send important updates or promotional offers (you can opt out).

3. How We Protect Your Information

• We use secure servers and encryption for payments.
• Only authorized team members can access personal data.
• We never sell your personal data to third parties.

4. Sharing Your Information

We may share your data with:

• Payment service providers (e.g., MCB Juice) for processing transactions.
• Delivery partners for order shipping.
• Legal authorities if required by law.

5. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your account.
• Opt out of marketing communications at any time.

6. Cookies

We use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of Relooka means you accept the updated terms.

8. Contact Us

If you have any questions about this Privacy Policy, contact us at:
📧 relooka.store@gmail.com
📞 +230 5948 6887